White Paper: Optimize the Borrower’s Mortgage Loan Experience

In the mortgage process, the customer experience is most impacted by the many lending documents a borrower must sign and deliver before closing. From the initial application to disclosures to closing, making documents clear, accurate and easy to access can make the difference between a frustrated customer and raving fan.

 

The right document solution can optimize the lender’s delivery of an exceptional customer experience by providing compliant documents that can be accessed anywhere, at anytime and on any device. In this white paper, we highlight 10 ways document management software can ease lenders' burden by helping them meet the needs of today's borrowers. 

 

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Key Points Include:

  • The importance of providing a true digital mortgage experience 
  • Key qualities of the right eSignature technology
  • How to ensure consumers' information is safe and secure